FAQ

Absolutely! We meet the insurance standards recommended by government guidelines. Our coverage includes up to $5 million in property damage liability, $5 million in personal injury liability, and $2 million in tenants’ legal liability. We also have WSIB clearance.

Note: While business insurance is not mandatory in Ontario, we highly recommend choosing an arborist with insurance to protect your trees and property. If your arborist is not insured, your homeowner’s insurance may not be enough to cover personal damages or damages to a neighbor’s property.

Yes, all arborists we work with are certified.

When GreenCare Tree Service hires an arborist, they are also trained in our comprehensive safety procedures and policies.

Whether you require a permit or not depends on the bylaws of your city. Fortunately, we’ve created a guide that explains the private-tree bylaws for Kitchener, Waterloo, Cambridge, Guelph, and Brampton.

1. You contact us to quote you a price for our services
2. We book you in for an estimate
3. The technician goes to see the tree in-person
4. We send you a quote for our services
5. You accept the quote
6. You make a deposit
7. We schedule a time for the job
8. Our crew does the job
9. We send you an invoice
10. You make the rest of your payment

Absolutely not.

For the estimate: Your presence is unnecessary as long as we have photos of the work and a detailed description of your requirements.

For the workday: Your presence is not required. The attending crew is briefed on every job and has access to photos taken during the quote process.

Our clean-up process is just as crucial as every other step of our service. We pay close attention to detail and are meticulous when cleaning up your space.

Here’s what you can expect:

1. Thorough Debris Removal: After every tree cutting or pruning, we carefully collect and remove all branches, leaves, and wood debris from your property. We ensure nothing is left behind, even in hard-to-reach areas like gutters, fences, and flower beds. Our customers often say their property looks cleaner after our tree service than before!
2. Stump Grinding & Sawdust Cleanup: If stump grinding is part of your service, we’ll remove excess sawdust and fill the area with soil upon request, preparing the space for reseeding or landscaping projects. This ensures a smooth, clean finish where the tree once stood.
3. Raking and Surface Sweeping: We thoroughly rake all affected areas to collect any small debris. Our team also sweeps driveways, sidewalks, patios, and other surfaces, ensuring every inch of your property is neat and tidy.
4. Eco-Friendly Disposal: We are committed to environmentally friendly practices. All wood waste is responsibly recycled or disposed of to minimize environmental impact. If you'd like to keep the logs or sawdust for personal use, just let us know! Otherwise, we’ll donate the sawdust to local community gardens and composting initiatives.

Payment is due upon receipt of the invoice unless otherwise indicated by the technician.

1. Cash/Check
2. E-transfer
3. Debit/Credit
4. Payment Plans

We service trees located throughout Southern Ontario, including cities such as Toronto, Mississauga, Brampton, Hamilton, London, Kitchener, Guelph, Cambridge, and Waterloo.

If you’re unsure whether your location is within our service area, please contact us for confirmation.

1. Crumbling or peeling bark
2. Mushrooms or other fungi
3. Holes or cracks in the bark/tree
4. Loose or missing bark
5. Root damage
6. Tree leaning or signs of leaning such as lifted roots
7. Branches falling outside of stormy weather
8. Lack of leaves on some or all branches

The best time to prune trees depends on the species and the purpose of pruning. In general, winter and early spring are good for deciduous trees, while summer is best for conifers.